Data Controller (“the Company”): Gillies of Broughty Ferry Limited, 180 Brook Street, Broughty Ferry, Dundee, DD5 2AJ
Data Compliance Manager: Tom Rodgers (Contact: email: privacy@gillies.co.uk, tel: 01382 477281)
Carpet King is a trading name of “Gillies Of Broughty Ferry Limited”
(Where we use “we”, “our”, “us”, “Gillies” or “the Company” in this statement we are referring to “Gillies Of Broughty Ferry Limited”)
For an enquiry or for a quote that you do not accept we will process your name and contact details.
If you request samples we will process your name, address and contact details.
If you make a purchase from us we will process your name, address, contact details and payment information.
If you purchase a gift card we will process your name, address, contact details and payment information.
If you make a complaint or give us a compliment we will process your name, address, and contact details.
If you make a disabled VAT exemption we will process your name, address, contact details and information regarding the VAT claim. This information will reveal details about your disability and health.
If you consent to receive our marketing by electronic means (email and/or SMS(text) message) we will process your name, mobile telephone number and email address in order to send you marketing information.
If you visit our premises our CCTV cameras may record your image
If you visit our web-site we will process technical information, including IP address, browser details, system information and data about your visit (URLs, searches, response times, errors, visits, interaction, navigation).
References to the legal basis for processing of your personal data (e.g. “(Basis: Art. 6(f).)”) are references to the article of the General Data Protection Regulation. Each piece of personal data that we process must have a legal basis.
If you call us or email us, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.
(Basis: Art. 6(b); Art. 6(f))
We will process your data to send you goods, arrange delivery, process payment details, and provide customer service.
(Basis: Art. 6(b); Art. 6(f))
We need to process information about you for your disabled VAT exemption. This will reveal information about your health.
(Basis: Art. 6(1)(a); Art. 9(2)(a))
We may send you information about our products and services, depending on whether you purchased before or after 25th May 2018, and subject to your consent where applicable.
(Basis: Art. 6(f); Art. 6(1)(a))
We use CCTV cameras for security, crime prevention, accident identification and training. Your image may be recorded.
(Basis: Art. 6(f))
We use logs for security, visitor behaviour analysis, troubleshooting, research, and improving services. This includes analytics and advertising relevance.
(Basis: Art. 6(c); Art. 6(f))
We do not transfer or process these data outside the European Economic Area.
If you want to exercise any of these rights, please contact us using the details at the end of this notice.
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office.
As a prospective customer, we do not transfer your personal data to third parties except service providers, telecoms, or if required by court order.
As a customer, we may transfer your data to service providers, delivery services, customer service agencies (e.g. Furniture Ombudsman), suppliers, payment providers (e.g. Sagepay, V12 Retail Finance), Guardsman, tradespeople, or debt recovery agencies if required.
We use SSL encryption, full-disk encryption on computers and devices. Normal phone calls are not encrypted.
Gillies of Broughty Ferry Limited is registered with the Information Commissioner’s Office (Registration number Z5953417).
Data Compliance Manager
Gillies of Broughty Ferry Limited
180 Brook Street
Broughty Ferry
Dundee DD5 2AJ
Tel: 01382 477281
Email: privacy@gillies.co.uk
